Your operations team.Without building one from zero.
This is not the CRM and it is not consulting. It is people running the daily processes behind your firm — queues, provisioning, breaches, payouts, reconciliation and reporting — to documented SOPs.
The work that never stops arriving.
Back-office operations
Daily queues, trader records, account actions and data hygiene.
Platform administration
Account creation, groups, conditions and configuration changes.
Challenge monitoring
Stage progress, objective checks and evaluation exceptions.
Breach handling
Verification, account action, trader notification and record-keeping.
Payout operations
Eligibility review, approval workflow, execution and confirmation.
Payment reconciliation
Settlements, chargebacks, failed payments and ledger accuracy.
KYC workflows
Document review, escalation and funded-stage release.
Trader lifecycle support
Communications across purchase, evaluation, funding and payout.
Reporting
Operational reporting and management packs on your cadence.
Predictable, documented, repeatable.
Embedded, accountable, measurable.
Embedded team
Our operators work inside your systems, under your brand.
Documented SOPs
Every recurring workflow written down, versioned and followed.
Escalation matrix
Defined thresholds for when a case moves to you.
Coverage windows
Business-hours or extended cover, scaled to volume.
Handover discipline
Shift notes and open-case registers, not tribal knowledge.
Vendor coordination
We deal with platform, PSP and infrastructure vendors for you.
Explore Prop Operations Research
Operator-level analysis supporting prop firm operations.